Our goal is to offer you the best shipping options regardless of where you live. We deliver to hundreds of customers around the world every day to ensure we provide you with high levels of responsiveness at all times.

The time frame for delivery of the order is divided into two parts:

Processing time: 1-2 business days
Delivery time: DHL 3-7 working days

Shipping destination Shipping Shipping warehouse carrier Expected delivery time
EN €0 DE department store DHL 3-7 working days
EU Countries €15 DE department store DHLO 3-9 working days
Switzerland, Norway €30 DE department store DHLO2 3-9 working days
1. If you are from USA, Australia, Canada, Japan, Middle East, South America, Africa and Asia

Please order from our official US website:

2. If you are from Europe but from the UK,

Please order from our official UK website: 
3. Affected by Covid-19, there will be delays in delivery.

Complete delivery address

When ordering, please provide the full shipping address including door number, zip code, etc. Please provide a phone number if you have questions about a delivery location.

shipment tracking

We will arrange delivery of your items within two working days of payment confirmation. Once we receive your item for shipping, we will send you an email with the tracking number for your package(s).

Shipping area

We ship to every country in the world. Additional fees may apply in some extended areas.

What should I do if I received the wrong item?

Please contact our service team within seven days once you receive the wrong item. We will help you solve this problem as soon as possible.

How do I check my order status?

Once your item has been dispatched, we will send you an email with the tracking number as soon as possible.
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